Shopping Policy & Refunds
Please contact us if you have any questions
Shipping Details
The delivery time depends on the product ordered and the delivery address. On average it takes around 3-5 days but we will keep you updated with delivery estimates after purchase.
You can create an account by going to this link. Once you have filled out your username and password, click on the “Register” button and confirm it by clicking the link in the automatic email.
You can easily change your shipping address in your user profile. If you have already made the order on our store, please contact our support for help as soon as possible (before it is shipped).
Once the payment has been confirmed and the order processed on our side, we will issue you with a tracking number. If you would prefer to chat, please feel free to contact our team for updates.
No, all credit card payments are processed by our secure third-party payment gateways (such as PayFast), so your credit card details are not (and never will be) stored in our database.
Our online store delivery services are currently limited to South Africa but this may change in the future. If you want to be notified when we can ship products to your country, please contact us.
To simplify deliveries, we try to combine all orders in a single trip, but depending on production it may be split up. Please rest assured that we will keep you updated about deliveries.
Returns Policy
In the unlikely event that you received a damaged or incorrect item, please contact our support team and they will help you sort it out. Provided we can confirm this, there are no fees for replacement.
In the unlikely event that you received a damaged or incorrect item, please contact our support team and they will help you sort it out. Provided we can confirm this, there are no fees for replacement.
If you accidentally ordered the wrong item we will be happy to replace it provided it was not customised (e.g. engraving, etc.). Please contact our support team and we will assist you.
It depends on what has been ordered and where you are based, so please contact our team and we will handle it for you. Even if you are liable for the fee, we will help you organise a reliable courier.
If you have just made a purchase, it is unlikely that we would have processed it for delivery, so please contact our support for help. Either way, we will assist, so don’t hesitate to reach out to us.
Yes, but to avoid unnecessary delays and expense, please let us know immediately so that our support team can handle it properly. Note that a handling fee may be applied if its been processed.
This is usually not a problem (if it was we would have removed the listing), but please expect to wait longer than usual for the delivery. If in doubt, contact us and we will be able to confirm availability.